Frequently Asked Questions
Everything you need to know about your Planeta Prezent shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our chart to ensure the perfect fit for your body type.
Which payment methods do you accept?
Planeta Prezent accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through secure payment gateways.
Are the materials used in your clothing sustainable?
We are committed to ethical fashion. Many of our collections utilize organic cotton, recycled polyester, and eco-friendly dyes. Check the 'Materials' section on individual product pages for specific garment details.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.